Shipping policy

  

*Below countries currently are not included for our international shipping

Argentina, Aruba, Ascension Island, Belarus, Bosnia & Herzegovina, British Indian Ocean Territory, Brunei, Cambodia, Cook Islands, Costa Rica, Cyprus, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Georgia, Guatemala, Guernsey, Iceland, Jersey, Kiribati, Liechtenstein, Montenegro, Morocco, Myanmar (Burma), Nauru, New Caledonia, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Peru, Pitcairn Islands, Samoa, Serbia, Solomon Islands, South Georgia & South Sandwich Islands, Tokelau, Tonga, Tristan da Cunha, Tuvalu, U.S. Outlying Islands, Mariana Islands, Vanuatu, Wallis & Futuna

 

We strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We always back our quality 100% and believe you will fall in love with your SPICEUP products!

*Please note that due to the COVID-19 pandemic, shipping may take longer than estimated. If you have any questions, please give us a shout at support@spiceupstudio.com. Our customer service team will do all they can to help you!

Please also note that it may take up to 24 hours for your tracking link to update. If you did not receive a shipping confirmation or you have any questions about your order, send us an email at support@spiceupstudio.com.

 

Countries & Charges

• Our order processing and shipping procedures are split into two steps.

Order Processing: This is when we prepare your order for shipment. This entails checking the stock of your order, in some cases securing more stock, and ends with a thorough product quality inspection check.

Shipping: This is when your order leaves our warehouse and heads to you! Shipping time can vary depending on your location and shipping method.

• See below for more details on some of the main countries we ship to!

This information is estimated based on data accumulated from past orders.

 

Currency

spiceupstudio.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in US Dollars at the current exchange rate.

 

Shipping and Customs FAQ

• What if I need to change my order?

Reach out to our customer service team at support@spiceupstudio.com and we’ll see what we can do! Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues.

• Are Taxes and Customs Duties included in the checkout?

Taxes and customs duties are not included in checkout. When the package arrives in your country, the delivery company will contact you in regard to the amount of taxes/duty you will be responsible for.

• My product was lost in transit. What should I do?

We're so sorry to hear that! Reach out to our customer service team at support@spiceupstudio.com and we'll try to locate it for you. Please note: we are not responsible for items lost in transit, but we’re happy to help you look for your package.

• I accidentally shipped my order to the wrong address - What should I do?

If your order has not yet shipped, please email us at support@spiceupstudio.com, and our customer service team will update the delivery address for you.

If your order has already shipped and you notice the address is incorrect, we regret that we are unable to modify the shipping details at this stage. Exception for UPS shipments: If your order is being delivered via UPS, you can log into your UPS account and reroute the package through their portal. This is the most effective way to ensure your order reaches the correct address.